Cancellation Policy

CANCELLATION POLICY

Last updated: 9 October 2026

Every Bastion product is made to order, so cancellations are possible only before production begins.

Cancelling your order

• You can cancel your order before it goes into production (generally within 12 hours of placing it). Email mani.bhushan123@gmail.com with your order number as soon as possible.
• Once your order is in production or has been dispatched, it cannot be cancelled. You may still be eligible for a replacement or refund if the product is damaged, defective or incorrect (see our Refund & Return Policy).

Changing your order

• Address or contact details can be updated only before your order is printed.
• Product, size or colour changes are not possible after ordering. Please cancel (if still eligible) and place a new order.

Refund on cancellation
Approved cancellations are refunded in full to the original payment method within 5-7 business days.

Cancellation by Bastion
We may cancel an order for reasons such as a production issue, a pricing error, an unserviceable PIN code or suspected fraud. If we do, you will receive a full refund.

Payment deducted but order not confirmed
If money was deducted but the order was not confirmed, the amount is automatically reversed by the payment gateway/bank, usually in 5-7 business days. If it is not, contact us with your transaction ID.