Refund & Return Policy

REFUND & RETURN POLICY

Last updated: 9 October 2026

Because every Bastion product is made to order, please read this policy before ordering.

1. Damaged, defective, misprinted or wrong products

You are eligible for a replacement or refund if you receive a product that is damaged, defective, misprinted, or the wrong item/design/size shipped by us.

To request one, email mani.bhushan123@gmail.com within 7 days of delivery with:

your order number
a clear, uninterrupted unboxing video (opening the sealed package)
photos of the product, the packaging and the courier shipping label

We review requests within 2 business days. If approved, we will, at our discretion, ship a replacement (dispatched within 2-3 business days, then delivered per our Shipping & Delivery Policy) or issue a refund. You do not pay anything for approved claims.

Please note:

Claims without an unboxing video cannot be verified, so we may not be able to offer a replacement or refund.
Requests made after 7 days of delivery may not be accepted.
Damage caused while opening the package (for example, by scissors or sharp objects) is not covered unless shown in the unboxing video.

2. Lost or delayed shipments

If your shipment is confirmed lost in transit or has not had a delivery attempt within 15 days (air) / 20 days (surface) of dispatch, we will reproduce and re-ship it or refund you.

3. Size and fit

We do not accept returns or exchanges for wrong size ordered, change of mind or colour preference. Please check the size chart carefully before ordering. A measurement tolerance of ±0.5 inch is standard in apparel and is not a defect.

4. Print and colour variation

We use digital printing. Slight variations in color or print placement between your screen and the printed product are normal and not eligible for return or refund.

5. Undelivered orders (Return to Origin)
If your order cannot be delivered because of an incomplete or incorrect address, an unreachable customer, refused delivery, a closed premises or a non-serviceable PIN code, it is returned to us. You can then choose:

• Free re-shipment if you send us a corrected address within 7 days of our notification, or
• a refund of the product amount less the shipping charge of ₹100.

If an order is returned or lost because of a courier error (for example, no genuine delivery attempt), you will receive a full refund.
Returned orders are held for 100 days, after which they cannot be re-shipped.

6. How refunds are paid

Approved refunds go to your original payment method within 5-7 business days of approval. Your bank may take a few more days to show the credit.

7. Contact

mani.bhushan123@gmail.com | +91-8380099130